Refund Policy

Last updated: July 14, 2026

This Refund Policy applies to paid FermentFolio subscriptions sold by FermentFolio LLC (“FermentFolio,” “we,” “us,” or “our”). We want you to have enough time to decide whether the FermentFolio platform is useful for your brewing workflow. If you are not satisfied with your first paid subscription, you may request a full refund within 30 days of the original purchase date.

Eligibility

• The request must be made within 30 days of your first paid subscription purchase.
• The refund applies to the initial paid subscription charge for that account.
• Renewal charges, upgrades, and additional purchases are not covered by this 30-day first-purchase guarantee unless required by applicable law.

How to request a refund

Email support@fermentfolio.com from the email address associated with your FermentFolio account. Please include the account email and the date of purchase so we can locate the transaction.

Processing

Approved refunds are returned to the original payment method. Payment processing is handled by Paddle, our merchant of record, and the time for a refund to appear may depend on your payment provider.

Cancellation

You may cancel a paid subscription at any time. Cancellation prevents the next renewal and your paid access continues until the end of the current billing period. Cancellation alone does not automatically issue a refund.

Questions

For billing or refund questions, contact support@fermentfolio.com. This policy forms part of the Terms of Service between you and FermentFolio LLC.